The Worst Internet Service Ever
I couldn't believe that this area does not have DSL or cable. The phone lines are not fiber optic. For a while, I installed a second phone line and went back to dial-up, equivalent to going back to the Stone Age. Dial-up was just a bit faster than writing a letter and mailing it. Actually, we did have a cable of sorts, but the signal was so weak at the end of the line, that I could not even get clear local television channels. After paying to lay a new cable line, I was still unable to get a decent TV signal. When they offered to provide my Internet service, I just laughed.
I live at the 2600 foot level and can actually see the flashing lights of many radio, cell phone and communication towers in the distance, but yet I can't get more than an inconsistent bar or two on my cell phone, so a wireless Internet was out.
So, I was left with satellite. It was expensive and required a two-year contract. They would not guarantee a consistent signal, which may be affected by the weather. I thought satellites were ABOVE the weather. With little or no options other than going to the local library or a small village in Mexico (both of which had better Internet service), I agreed to the satellite system. When it works, it works "okay", but in the last eight months, I only get an inconsistent and weak signal very early in the morning and in the middle of the night. I am guessing that there are two subscribers, and only one of us can use it at a time.
When I call the tech support, my blood pressure boils. I almost had a stroke today. I spent the usual two hours on the phone; about 15 minutes navigating their automatic voice commands (which rarely apply), another 15 or more minutes on hold listening to their ads about how wonderful they are, and about an hour and a half dealing with heavily-accented man from India named Jeff (this is what he told me!). I guess that with the out-sourcing of technical support to India, they pick an American-sounding name to try and fool us into thinking that they are really in Denver. My hearing is not very good, and when you are trying to understand someone with a very heavy foreign accent, I had to constantly ask him to repeat what he just said. This, of course, added to my frustration.
Having called this tech line many times in the past, I know their dance. Because I did not hang up while on hold, or have a nervous breakdown listening to their cheesy music or advertisements, I was now forced to deal with incompetence. They announced that my call would be recorded for training purposes. Yes, that's right...training. One time when I called, there was a party going on in the background. When I asked about the background cheering, I was told someone was getting an award for doing a good job. Apparently, Jeff wasn't invited to the party.
He asked me if my computer was plugged in. He then asked me if my satellite modem was turned on. Don't you love it? After I assured him that I was not a two-year-old and born without a brain, we proceeded. He asked me if we were experiencing bad weather. We were not. I could tell this disappointed him. In the past, they have blamed rain, wind, hot weather, sun spots, and a storm in New Jersey (I have yet to know the relationship to my problem in California). I suspect he would blame mosquitoes, dirt on my satellite dish, blowing leaves, or fly-by birds, if he could.
He then took me through an endless series of tests to determine why I do not have service. During his test, I lost the signal again. He told me to log on to another site. When I informed him that I could not log onto another site since I presently do not have Internet service, he said he would need to talk to his supervisor. More music. More ads. More time elapsed. Then, a dial tone. I guess if you can't solve the problem, you just hang up.
I called back and the dance started over again. After another half-hour, I talked to a guy who claimed his name was Dave. He sounded suspiciously like Jeff, and was apparently reading from the same instruction book. I asked to be transferred to someone that could cancel my service. Dave (or Jeff) was very upset about this request. After I vented my story, he happily transferred my call to somewhere. Another, dial tone. I can't even cancel my service!
Has the world gone crazy or is it me? I try to be a patient and courteous man, but I was teetering on the edge of insanity. I imagined Jeff and Dave given each other the high-five. I have a fantasy about using my frequent-flyer miles and go to India and kick the living chutney out them.
As I type, I have lost my Internet signal about a dozen times. It has taken me about an hour to post ONE message on the ENT board. I will have to go to work early tomorrow and post from my office, or pack up my laptop and go to the library. I usually just sit in my car outside and use the wireless signal so I don't have to wait in line behind the guys secretly downloading porno.
Maybe I should move.
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