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What Are Talent, Experience and Superspecialization Worth?
Recently, I reminded myself that one of the consistent business truths of life is that there are three variables in every purchase we make. The first is cost, the second is quality and the third is service.
What reminded me of this was when I visited my shoe repair shop with an urgent repair need. The shop has done very good work, and their turn-around time - the measure of service - is always short. However, their charges are higher than average. But, I don't mind paying the extra amount because I am getting quality and service.
The converse would be any low-priced service. If the price is low, then either the quality and/or service must also be low. What comes to mind is the typical fast food operation. The service is quick, the prices are low but the quality is not fantastic. So, you only get two out of three.
So how does this parallel the subject of talent, experience and superspecialization?
The most gifted cosmetic plastic surgeons with long experience and narrow focus - the superspecialists - generally deliver high-quality results. That is why they are at the top of the totem pole among other doctors. Typically, their offices render top service because they have developed efficiencies in both their surgery and practice operation. Rarely the lowest price.
You do get what you pay for.
- Robert Kotler, MD, FACS
Related Topics:
What reminded me of this was when I visited my shoe repair shop with an urgent repair need. The shop has done very good work, and their turn-around time - the measure of service - is always short. However, their charges are higher than average. But, I don't mind paying the extra amount because I am getting quality and service.
The converse would be any low-priced service. If the price is low, then either the quality and/or service must also be low. What comes to mind is the typical fast food operation. The service is quick, the prices are low but the quality is not fantastic. So, you only get two out of three.
So how does this parallel the subject of talent, experience and superspecialization?
The most gifted cosmetic plastic surgeons with long experience and narrow focus - the superspecialists - generally deliver high-quality results. That is why they are at the top of the totem pole among other doctors. Typically, their offices render top service because they have developed efficiencies in both their surgery and practice operation. Rarely the lowest price.
You do get what you pay for.
- Robert Kotler, MD, FACS
Related Topics:
- WebMD Video: Choosing Your Surgeon
- Choosing the Right Cosmetic Surgeon
- Skin & Beauty Newsletter - Tips to look good, feel great
Labels: cosmetic surgery, medical training
1 Comments:
I have a top notch experienced plastic surgeon, and none of that mattered. I had a silicone leak, failed lat dorsi. We all had the highest of hopes after cancer, and MRSA was the last straw. Where on the web do I find failures in plastic surgery which have nothing to do with the quality of care?
Thanks
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